Shipping policy
Shipping
All products are shipped via FedEx, UPS, USPS, DHL, OnTrac, or Freight SIGNATURE REQUIRED (unless otherwise specified).
Please allow up to 7-10 business days to process and ship your in-stock order; orders for items that are not in-stock, such as Japan Imports can take much longer. If you have a time sensitive shipment please email us to ensure there are no delays. Please be aware, items and shipping may be subject to delays without notification.
All products are shipped out from one of the authorized Curio Garage shipping locations. Curio Garage drop-ships most orders, while some orders ship directly from one of our main facilities in Northern Virginia, Central Florida, or Southern California. Special arrangements may need to be made for international orders and oversized packages.
In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Curio Garage within 48 Hours of receiving your order. If these steps are not followed, your shipment may be denied a damage claim and a refund.
If you received a shipment that is damaged (visibly or once you open the box), please do the following:
- IMMEDIATELY CONTACT US
- Keep the product with its original packaging and box
- Make a list of the damaged or lost item(s)
- Curio Garage will contact the shipper once we receive the email info above to schedule a pickup if needed. DO NOT send it back to the return address without written approval from Curio Garage.
Once the product is received back and inspected, a replacement (If possible) or credit will be issued.
International orders (Outside the USA) are not automatically processed as we may require additional information from you.